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LiftMaster CAPXLV Video Intercom System Review

LiftMaster recently introduced its latest cloud-based video intercom access control system: LiftMaster CAPXLV. For those familiar with LiftMaster, the CAPXLV is comparable to the LiftMaster CAPXL audio intercom system but with an integrated 1080p video camera. 

LiftMaster is famous for its automatic garage door openers and heavy-duty commercial gate openers. The brand is owned by the Chamberlain Group, which also owns Grifco, Merlin, and Chamberlain brands of garage door openers.

Does the new video intercom system from LiftMaster fulfill the access and security needs of your building and community? Let’s take a look!

Product Overview: Hardware, software, and  operation

Key Features: Connectivity, management, guest lists, integrations, mobile app

Pricing: Available through dealers

Review: Pros and cons, use cases, alternatives

LiftMaster CAPXLV Smart Intercom System Overview: A Robust and Reliable Video Intercom and Access Control System

LiftMaster has been manufacturing intercom entry systems for more than 50 years. Its CAPXL video intercom system has evolved from the legacy EL series telephone entry systems. The company kept pace with the burgeoning technology and, over the years, added a touch-screen interface, cloud compatibility, and video to its product. CAPXLV is the result.

Hardware

The entry station houses a 10-inch full-color, high-resolution touchscreen display inside a rugged metallic casing.  The entry access point is connected to Smart Access 2-Door Controller or UL 235 LiftMaster Gate Controller through WiFi or firmware wireless link. The company has also introduced a 7-inch touchscreen model CAPXLM with a smaller form factor for installation at smaller multifamily apartment buildings. Each entry unit has a built-in, cloud-managed, searchable directory that can store up to 50,000 addresses.

Software

The CAPXLV and CAPXLM video intercoms can be managed remotely through the cloud-based myQ Community platform. An extensive market exposure has allowed LiftMaster to offer a vast array of customization options, which building owners and community managers can control from the myQ Community web interface. The software also generates automatic activity alerts and allows residents and managers to monitor the door activity in real time via live streaming as well as for any past date or time range. . 

How LiftMaster Smart Video Intercom System Works

  • Visitors can use the entry unit’s intuitive touchscreen interface to search a resident’s name and place a video call to their smartphone running the myQ Community mobile application. 
  • Residents can speak to visitors via live video calling and do a visual confirmation before unlocking the door remotely using the myQ mobile app.
  • Residents can issue permanent or temporary access codes to guests and regular visitors that they can use to unlock the door or open the gate and enter the premises.
  • Managers and residents can monitor the door activity in real time via live streaming. They can also access  entry data for any past time and date range using the myQ Community mobile app or web interface. 

Key Features of LiftMaster Smart Video Intercom System 

Connectivity: WiFi, cellular, wired high speed, and DSL

Directory Management: Property managers can add, remove or modify contact details across multiple entry stations from a single dashboard

Remote Mobile App Unlock: Residents and managers can unlock the gate remotely using myQ Community online portal and mobile app 

Control Multiple Entry Points: You can use the system to control multiple entry points including vehicular gates and building entrances across all communities in your portfolio.

Manage Guest Access: Residents can safely schedule and control visitor access control and set up guest lists for one-time, multi-day, or recurring access events. Guests receive a trackable entry code associated with the resident’s personal code.

Entry Point Monitoring: Managers can view device status and watch live streaming video and recorded access events using the myQ Community Control Web App.

Integration: LiftMaster Smart Intercom System works with other LiftMaster products including RFID long-range reader, wired keypad and proximity card reader, gate operators, and CAP2D Smart Access 2-Door Controller.

LiftMaster CAPXLV and CAPXLM Pricing

No pricing information is available on LiftMaster’s website. A third-party website mentions a price of $2,995 for LiftMaster CAPXLV entry station. Users can contact LiftMaster’s dealers to obtain a quote. 

LiftMaster CAPXLV and CAPXLM Smart Video Intercom System Review

LiftMaster’s video intercom system is a reliable solution for securing building access and creating a safe and convenient living or working space. It allows residents and managers to visually confirm the identity of visitors via one-way video streaming and speak to them via two-way audio calling. The offers peace of mind to residents as well as community managers, who can grant and revoke access codes, modify directory entries, and monitor entry points across multiple properties in their portfolio from a single cloud-based interface. 

Disadvantages

LiftMaster CAPXLV has evolved from their legacy access control products, so there are a few limitations when compared to latest cloud-based solutions, including:

  • The system does not support SIP or WebRTC connectivity, so you cannot place calls over LTE or landlines. The residents need to be connected to the internet to receive visitor calls.
  • The CAP2D controller can control only two doors, so it may not be the best system out there for large multi-tenant applications.

Advantages and Use Cases

  • LiftMaster Smart Video Intercom is a perfect solution for controlling perimeter access to gated communities such as multi-building condominium complexes or garden-style apartments. 
  • The 7-inch CAPXLM model may be suitable for controlling access to the main door of residential buildings. 
  • It is primarily built for controlling LiftMaster door openers and may be a great choice for you if you are already using other LiftMaster products.

LiftMaster vs Swiftlane

LiftMaster CAPXLV and Swiftlane Video Intercom, while both cloud-based intercom systems, have notable differences.

Two-Way Video Intercom: Swiftlane Video Intercom supports two-way and one-way video intercom calling. Incoming intercom call recipients can either choose to have a two-way video conversation with their visitor or they can turn off their camera so that the visitor isn’t able to see them but they can still visually verify the visitor. LiftMaster only supports one-way video calling.

User Capacity: Swiftlane’s cloud-based platform is capable of handling unlimited user capacity while LiftMaster caps the number of users to 50,000 per unit.

Storage Capacity: Swiftlane has unlimited event storage capacity in the cloud. LiftMaster can only store up to 1,000 video events locally and in the cloud. The system is also limited to a local event history of 50,000 events.

System Admins: With Swiftlane, admins can set up an unlimited amount of additional administrators. This is particularly important with a large property or offices that occupy several floors in a building. With LiftMaster, it’s only possible to have 6 customizable program administration roles.

Side by Side Feature Comparison

LiftMaster
Swiftlane
Two-Way Video Calling
No, one-way video calling and two-way audio only
Yes
Integrated Mobile Access Control
No
Yes
Cloud-Based Management
Yes
Yes
Assign Visitor PINs
Yes, assign single- or multi-use PIN codes to visitors
Yes, assign single- or multi-use PIN codes to visitors
PIN Code Scheduling
Yes, schedule when PIN codes are authorized to grant access
Yes, schedule when PIN codes are authorized to grant access
Unlimited Access Event History Storage
No
Yes
Remote Unlock
Yes
Yes
Landline Calling
No
Yes
Two-Way Video Calling
LiftMaster
No, one-way video calling and two-way audio only
Swiftlane
Yes
Integrated Mobile Access Control
LiftMaster
No
Swiftlane
Yes
Cloud-Based Management
LiftMaster
Yes
Swiftlane
Yes
Assign Visitor PINs
LiftMaster
Yes, assign single- or multi-use PIN codes to visitors
Swiftlane
Yes, assign single- or multi-use PIN codes to visitors
PIN Code Scheduling
LiftMaster
Yes, schedule when PIN codes are authorized to grant access
Swiftlane
Yes, schedule when PIN codes are authorized to grant access
Unlimited Access Event History Storage
LiftMaster
No
Swiftlane
Yes
Remote Unlock
LiftMaster
Yes
Swiftlane
Yes
Landline Calling
LiftMaster
No
Swiftlane
Yes

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