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Latch Intercom Review (Complete Overview and Pricing)

Latch’s intercom system is just one component of LatchOS, a complete building operating system run by Latch. Their sleek and simple hardware supports building aesthetic along with security. Before purchasing, however, it’s important to have a complete overview, weigh the pros and cons, and explore other options to ensure it will best meet you and your tenant’s needs.

In this review, you’ll find an in-depth look at Latch’s intercom system, including:

  • Comparison of Latch and Swiftlane Video Intercom, including a side-by-side feature comparison
  • Latch Intercom overview
  • Latch pricing
  • Advantages and disadvantages

Latch vs. Swiftlane – which is better for your building?

Compare the main differences between Swiftlane Video Intercom and Latch.

Video Intercom

Swiftlane, unlike Latch, comes with a built-in video intercom system. Video intercom offers both one-way and two-way intercom calling, so it’s always possible to visually verify who is at the door even if the intercom call recipient chooses to leave the camera off on their end.

Latch Intercom does not come with a built-in camera for video intercom calling. This needs to be purchased and installed separately for the video intercom function.

Tenant Directory

Both Swiftlane and Latch have a touchscreen directory for tenants. The Latch touchscreen displays only 3 to 4 tenants at a single time and does not have a search function. The small display makes it very cumbersome for visitors of buildings with more than 20 units.

Compared to that, Swiftlane can show up to 12 tenants on the screen at once plus has search functionality to look up tenants quickly. This can easily scale to 300+ unit buildings.

Side-By-Side Feature Comparison

Latch
Swiftlane
Two-Way Video Intercom Calling
No, requires separate camera to be installed
Yes
Mobile Access
Remote API access
Bluetooth nearby and remote API access
Remote Unlock
Mobile app unlock
Mobile app, browser, or unlock door remotely by pressing 9 when using a traditional telephone
Incoming Intercom Calls
Receive through mobile app
Receive through mobile app, browser, or traditional telephone lines
Temporary Access
Yes, issue temporary PIN codes
Yes, issue temporary PIN codes
Door Lock Compatibility
Door unlock and release is only compatible with Latch locks
Compatible with any electrified door lock and designed to work with any existing infrastructure
Courier Access
Not available, delivery providers must call Latch Delivery Assistant for access
Swiftlane Door Controller integrates with any postal lock box through door controller hardware
Package Room Access
Not available, delivery providers must call Latch Delivery Assistant for access
Yes, grant access to multiple doors and rooms with the ability to set different timing for each door
Vandal Protection
Gorilla Glass Protection
IK07 rated for high vandal protection, installed with custom security screws, reinforced with strong display protection. Complete vandal and theft protection insurance available.
Wiring and Installation Compatibility
POE+ capable switch. Ensure your building is POE+ compatible, and will not require additional purchases.
Simple, and widely pre-existing POE injector or POE switch
Low Maintenance
Requires battery change
Yes
Pricing
$3000, without including the cost of a separate camera
$2000
Two-Way Video Intercom Calling
Latch
No, requires separate camera to be installed
Swiftlane
Yes
Mobile Access
Latch
Remote API access
Swiftlane
Bluetooth nearby and remote API access
Remote Unlock
Latch
Mobile app unlock
Swiftlane
Mobile app, browser, or unlock door remotely by pressing 9 when using a traditional telephone
Incoming Intercom Calls
Latch
Receive through mobile app
Swiftlane
Receive through mobile app, browser, or traditional telephone lines
Temporary Access
Latch
Yes, issue temporary PIN codes
Swiftlane
Yes, issue temporary PIN codes
Door Lock Compatibility
Latch
Door unlock and release is only compatible with Latch locks
Swiftlane
Compatible with any electrified door lock and designed to work with any existing infrastructure
Courier Access
Latch
Not available, delivery providers must call Latch Delivery Assistant for access
Swiftlane
Swiftlane Door Controller integrates with any postal lock box through door controller hardware
Package Room Access
Latch
Not available, delivery providers must call Latch Delivery Assistant for access
Swiftlane
Yes, grant access to multiple doors and rooms with the ability to set different timing for each door
Vandal Protection
Latch
Gorilla Glass Protection
Swiftlane
IK07 rated for high vandal protection, installed with custom security screws, reinforced with strong display protection. Complete vandal and theft protection insurance available.
Wiring and Installation Compatibility
Latch
POE+ capable switch. Ensure your building is POE+ compatible, and will not require additional purchases.
Swiftlane
Simple, and widely pre-existing POE injector or POE switch
Low Maintenance
Latch
Requires battery change
Swiftlane
Yes
Pricing
Latch
$3000, without including the cost of a separate camera
Swiftlane
$2000

Latch Intercom Overview

Key Features

  • Latch Hardware: Latch is an all-in-one access solution that provides hardware for main entrances and individual units.
  • Visitor Access: Grant access to visitors with remote unlock through the Latch app. Issue temporary codes for guests, deliveries, building staff, etc.
  • User Customization: Residents can choose how their name is displayed on screen and whether or not to share their video and photo.
  • Delivery Management: Latch Delivery Assistant grants access to approved delivery providers through a simple intercom call.

Latch Pricing

The visitor entry intercom is priced at $2,999. Latch charges $2 monthly per unit as software fee. Pricing may vary by number of units and contract length.

An external camera needs to be purchased separately and integrated for video capability.

Latch Review

Advantages

  • All-in-one, integrated intercom, access control, and building management system
  • Prioritization of privacy by ability to restrict video streaming and choose custom display names
  • Multiple entry methods including mobile app, NFC, passcodes, and keys
  • Comes with optional energy saving tools, visitor access, deliveries, and sound-based access

Disadvantages

  • Needs an external camera for video calling
  • Latch Intercom is a part of a larger, full-building solution, which requires a two-year service contract and can be restrictive to individual needs and customizations

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