As the world has shifted towards online shopping, package delivery has become a major concern for apartment complexes and other residential communities. It can be a daunting task for property managers to keep track of packages and ensure timely delivery to residents. However, Luxer One has made this task easier with its innovative package management solutions. In this article, we will provide a detailed overview of the Luxer One package locker, and its offerings.
What is Luxer One?
Luxer One is a technology company that specializes in contactless pick-up and drop-off for packages and goods. The company was founded in 2005 in Sacramento, California, with a vision to provide the most innovative and secure package management solution to businesses and residential communities. Over the years, Luxer One has evolved to become the leading package management solution provider in the United States.
- Best Package Lockers for Apartments
- Review of Amazon Locker Hubs for Apartments
- Challenges with Apartment Package Delivery
- Solving Apartment Package Delivery Issues with Swiftlane
How Does Luxer One Work?
Luxer One provides an innovative smart locker package delivery system, that can be installed in various locations, such as apartment complexes, universities, retail stores, and commercial offices. The lockers are designed to be easy-to-use and can be accessed 24/7 by residents or customers. The package delivery process is as follows:
- The package is delivered to the Luxer One locker system, and the recipient receives a notification with a unique code to access the locker.
- The recipient enters the code or scans a barcode to open the locker, and retrieves the package.
- The locker is then ready to be used for the next delivery.
Luxer One’s smart locker system is designed to be secure and safe, with 24/7 video cloud-based surveillance for additional safety of those using the lockers. The lockers are made of heavy-duty 12-gauge corrosion-resistant steel and have ADA-approved universal access.
Luxer One’s Offerings
Luxer One provides a variety of package locker solutions for different industries. The package lockers are designed to serve the specific needs of multifamily environments, retail stores, commercial offices, and universities. The lockers add significant value to a facility by providing secure delivery options for residents or customers.
Access Control Technology
Luxer One’s access control technology provides a seamless experience for residents or customers to access the lockers. The technology is designed to be user-friendly, and the recipients can access the lockers through a mobile app, text message, or email. The system also provides real-time updates on package and deliveries automatically open lockers, and notifications when packages are ready for pickup.
Luxer One provides onsite staffing for high-volume properties that need extra help to keep packages flowing. Luxer Liaisons are dedicated onsite package experts, who become an extended part of the property management team. They help with proactive system management, door-to-door delivery, onsite fast lane support, and carrier training.
Luxer One provides a variety of customization options for its lockers, including branding, color options, and different locker configurations. The lockers can also be designed to fit specific needs, such as a refrigerated locker or lockers for food delivery.
Maintenance and Support
Luxer One provides continuous live support and US-based customer service for its locker systems. The company also offers maintenance and support services to ensure that the lockers are always functioning correctly.
Luxer One’s Impact
Luxer One has made a significant impact in the package management industry. With over 200 million U.S. packages delivered to Luxer One lockers, the company has revolutionized the way packages are delivered and received. Luxer One’s intelligent locker and package delivery solutions have become the preferred choice for over 5,000 multifamily locations in the U.S.
Types of Luxer One Products
Luxer One has a range of smart lockers that cater to various industries, including residential, retail, commercial, and higher education. These lockers are designed to meet the unique needs of each industry and provide a secure, efficient, and convenient way to manage packages and other items. Here are the product lines that the Luxer One package lockers now has to offer:
- Smart Package Lockers
The flagship product of Luxer One is the smart package locker. These lockers are designed to automate the package delivery process and eliminate the need for on-site staff to manage packages. The lockers come in a range of sizes and configurations, and each unit can hold packages of different sizes.
The lockers are equipped with advanced technology, including barcode scanning and cloud-based video surveillance, to ensure that packages are delivered securely. When a package is delivered to the locker, the recipient receives a notification with a unique code that they can use to access the secure locker, and retrieve their package. The lockers can also be customized with branding and colors to match the aesthetic of the property.
- Refrigerated Lockers
In addition to standard package lockers, Luxer One also offers refrigerated lockers. These lockers are ideal for properties that need to manage food or other perishable items. The lockers are equipped with temperature controls and can maintain a temperature range of 35-45°F, ensuring that items are stored at the appropriate temperature.
Refrigerated lockers are ideal for properties such as grocery stores, restaurants, and food delivery services. They provide a secure and convenient way to manage perishable items, ensuring that they stay fresh and safe for consumption.
- Oversized Item Lockers
For properties that receive large or oversized items, Luxer One offers oversized item lockers. These lockers are designed to accommodate items such as furniture, large packages, and other bulky items. The lockers are spacious and can be configured to meet the specific needs of each property.
Oversized item lockers are ideal for properties such as universities, hospitals, and commercial buildings. They provide a secure and convenient way to manage large items, eliminating the need for on-site staff to handle them.
- Luxer Room
In addition to smart lockers, Luxer One also offers Luxer Room. This service provides a secure and private room where property residents can pick up packages at their convenience. The Luxer Room is equipped with video surveillance and access controls to ensure that only authorized individuals can enter.
Luxer Room is ideal for properties that want to provide an added level of security and convenience for residents. It is also ideal for properties that receive a high volume of packages and need a flexible and scalable solution for package management.
Industries Served by Luxer One and Their Use Cases
Luxer One’s smart lockers and package management solutions have been adopted by various industries. Below are some of the industries Luxer One serves and the use cases for their products:
Luxer One has established itself as the leader in package management solutions for the multifamily industry. Their smart lockers are designed specifically for apartment buildings and provide a secure and convenient way for residents to receive their packages. The use cases for Luxer One’s solutions in the multifamily industry include:
- Package management: Luxer One’s lockers enable apartment buildings to provide their residents with a safe and secure place to receive their packages, reducing the risk of theft and lost packages.
- Increased resident satisfaction: By providing residents with a convenient way to receive their packages, Luxer One helps to increase resident satisfaction and retention.
- Improved efficiency: Luxer One’s lockers help to reduce the workload of property management staff by automating package delivery and management.
Luxer One’s solutions are also used by retail businesses to provide their customers with a contactless pickup option. The use cases for Luxer One’s solutions in the retail industry include:
- Click-and-collect: Luxer One’s lockers enable retailers to offer a click-and-collect service, allowing customers to purchase items online and pick them up from a locker at their convenience.
- Reduced wait times: By providing a contactless pickup option, Luxer One helps to reduce wait times for customers.
- Increased sales: Luxer One’s lockers help to increase sales by providing customers with a convenient and secure way to pick up their purchases.
Luxer One’s solutions are also used by universities and colleges to provide their students with a contactless package pickup option. The use cases for Luxer One’s solutions in higher education include:
- Improved student experience: Luxer One’s lockers help to improve the student experience by providing a convenient and secure way for students to receive their packages.
- Reduced workload for staff: Luxer One’s lockers help to reduce the workload of university staff by automating package delivery and management.
- Reduced package handling costs: Luxer One’s lockers help to reduce package handling costs for universities by automating the delivery process.
Luxer One’s solutions are also used by government agencies to provide secure and contactless delivery options for important documents and packages. The use cases for Luxer One’s solutions in the government sector include:
- Secure delivery: Luxer One’s lockers provide a secure way for government agencies to deliver important documents and packages.
- Contactless delivery: Luxer One’s lockers enable contactless delivery, reducing the risk of transmission of viruses and other pathogens.
- Reduced workload for staff: Luxer One’s lockers help to reduce the workload of government staff by automating package delivery and management.
Luxer One Costs
When it comes to implementing a package management system like Luxer One, one of the primary concerns for property managers is the cost. Luxer One is a significant investment upfront, and ongoing monthly fees are also required for technology, video surveillance, and support.
The cost of Luxer One lockers can range from $6,000 to $20,000, depending on the configuration chosen, including equipment and installation. Property managers may pass these costs over to residents in the form of increased rent or amenity and technology fees.
It is important to note that charging residents for Luxer One is optional and is up to the discretion of the property manager. In some cases, residents may feel blindsided and angry if the rollout isn’t handled well. To mitigate concerns, clear communication is essential. Property managers can create buy-in by explaining the benefits of the service, such as package security, 24/7 access, and convenient features.
In addition to the upfront cost and cost to residents, there are other risks and tradeoffs to consider when implementing a smart locker system like Luxer One. These include concerns about size and space for lockers and security risks.
Despite the risks and tradeoffs, smart locker systems like Luxer One are much more secure than dropping off packages outside a resident’s door. Moreover, the convenience and security features of Luxer One can be a significant advantage for properties. the Luxer One system also offers financing and leasing options to help reduce the upfront cost, making it a more accessible option for properties.
Overall, the cost of implementing a smart locker system like Luxer One is a significant investment. However, the benefits of the luxer locker system can outweigh the cost, leading to increased resident satisfaction and staff efficiency.
The Growing Number of Deliveries and the Importance of Secure Package Rooms
The rise of e-commerce has led to a significant increase in package deliveries, and the trend is expected to continue. According to a report by Pitney Bowes, package deliveries are expected to grow by 17-28% each year through 2026. With the increase in package deliveries, package lockers are often overflowing, and property managers are struggling to find enough space to accommodate all the packages.
To address this issue, property managers need to think creatively about how to manage package deliveries. One solution is to build overflow shelving in the package rooms. Overflow shelving provides additional storage space for packages, reducing clutter and improving organization.
However, simply adding overflow shelving is not enough. Package rooms must also be secure to prevent theft and unauthorized access. One smart security system that can help with this is the SwiftLane video intercom. The Swiftlane video intercom provides pin code-based access to delivery drivers, allowing them to enter the package room and drop off packages securely. The system takes a photo snapshot every time it is accessed, creating an audit trail that property managers can use to track package deliveries.
In addition to secure access for delivery drivers, property managers can also provide mobile app access to residents. With mobile app access, residents can securely enter the building and access the package room to pick up their packages. This provides an added layer of security, as only authorized residents are able to access the package room.
Overall, managing package deliveries in today’s world requires creative solutions and smart security systems. By implementing overflow shelving, secure access for delivery drivers, and mobile app access for residents, property managers can ensure that their package rooms are secure and well-organized, even in the face of growing package volumes.
Why use Luxer One
If you’re still not convinced, here are some reasons why Luxer One is the perfect package management solution for your business:
1. Convenient and Easy-to-Use
Luxer One’s smart lockers are designed to be easy to use and convenient for both customers and employees. The lockers are accessible 24/7, which means that customers can pick up their packages at any time of the day, even outside regular business hours. This level of convenience is particularly useful for customers who work long hours or have busy schedules.
The lockers are also incredibly easy to use. Customers receive a unique code via text or email that they can use to open the locker and retrieve their package. The process is quick, seamless, and eliminates the need for any additional paperwork or signatures.
2. Secure and Safe
Luxer One’s smart lockers are designed with security in mind. The lockers are made from heavy-duty, corrosion-resistant steel and are equipped with 24/7 video cloud-based surveillance. This level of security ensures that packages are kept safe and secure until they are picked up by the intended recipient.
Luxer One also offers various features that further enhance the security of the lockers. For example, the lockers can be equipped with RFID readers, which means that only authorized personnel can access certain lockers. The lockers can also be programmed to automatically notify recipients when their package has been delivered, which helps prevent package theft.
Luxer One understands that every business has unique needs and requirements when it comes to package management. That’s why Luxer One offers a wide range of customizable solutions to meet the specific needs of different businesses.
For example, Luxer One’s lockers come in various sizes and configurations, which means that businesses can choose the lockers that best suit their needs. Luxer One’s lockers can also be customized with branding and logos, which helps businesses promote their brand and create a more cohesive customer experience.
Luxer One’s smart lockers are a cost-effective solution for businesses that want to streamline their package management processes. By using Luxer One’s lockers, businesses can reduce the time and resources required to manage packages, which helps reduce operational costs.
Luxer One’s lockers are also incredibly easy to install and maintain, which means that businesses don’t have to worry about additional installation or maintenance costs.
5. Excellent Customer Service
Luxer One is known for its excellent customer service. The company offers continuous live support and US-based customer service, which means that businesses can get help whenever they need it.
Luxer One also provides onsite training and support, which ensures that businesses can get the most out of their package management solutions. The company’s dedicated customer service team is always available to answer questions and provide support, which helps businesses provide a better customer experience.