HOW WE COLLECT AND USE YOUR INFORMATION
We may collect and store the following personal information when running the Swiftlane Service:
Information You Provide. When you register an account, we collect and store on our servers some of the personal information that you gave us, such as your name, phone number, email address, and home and business postal addresses. Swiftlane requires your biometrics information - face images and videos and other metadata, in order to provide the face recognition service. You may also provide us with your contacts' email addresses, phone numbers, or other contact information if you choose to do that when using the Service. We similarly may receive personal information about you (including, for example, your email address or phone number) from other users, for example if they have tried to share something with you or tried to refer Swiftlane to you.
Files. To provide you with the Swiftlane Service, we collect and store the face images and videos, files, photos, videos, or other content you upload, download, or access with the Swiftlane Service ("Files"). Those are your Files. We use some of this data to train face recognition models in order to recognize you at an access point and grant access to a feature or product. For security reasons, we may share a photo of you taken at an access point with the security team of a pre-authorized third-party, that controls access to their premises or physical device like ATM Machine or parking lot that you are trying to gain access to. This allows them to visually confirm the identity of the person walking into their physical space.
Face Recognition: To enable access control and authentication using biometrics, Swiftlane uses face recognition and other biometrics authentication technologies. This information may be used to improve and train our products and these technologies. We do not share this information with third parties and we may employ extensive security mechanisms in order to prevent unauthorized access to this data.
Bluetooth and other wireless communication: When you use Swiftlane, we utilize wireless technologies like Bluetooth and BLE to locate your arrival and presence in a space, which allows us to provide authentication and access control to an access point by communicating with your phone or other electronic devices running Swiftlane apps. This is critical in order to provide authentication using your device. Some access providers may require multiple authentication methods. E.g. verify a user using face recognition as well through a private key based auth from their phone using bluetooth low energy. We strive that your device would only subscribe to beacons from access points, instead of becoming a beacon that other devices can listen to. This ensures that your location is not being identified or tracked by Swiftlane or any other parties. Once your device comes in the vicinity of an access point, detects the access point using the advertised BLE messages and starts an authentication protocol with the access point.
Location Sharing: We may ask users to turn on background location sharing on their devices. This allows us to only activate the swiftlane app when it’s close to an access point and minimize app battery usage. We may create machine learning models and services that allow us to reduce this battery usage even further. We share the user’s photo, video and other metadata with the provider third party, only when they are in front of an access point. We do not share continuous background location with any third party.
Address Book Information: If you choose to share your Contact information like phone numbers or email for your contacts, Swiftlane might store that information for the purpose of powering a feature like contact referral and sharing temporary access to a door / access point.
Third party integrations: If you use a third party service like Google G Suite, Active Directory, OKTA, Facebook login to access Swiftlane, we receive information from those third party apps like email, name, phone numbers. We only use that data to verify your identity and power features in the app. We do not post content on those services without explicit content from you. You should always review and, if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to our Service.
We may also use information about your activities on the Service to provide personalized content, including targeted advertising. We may also send you Service-related emails or messages (e.g., account verification, change or updates to features of the Service, or technical and security notices).
Automatic Information Collection: When you use Swiftlane products on any of your devices, we collect various metadata and information about you including but not limited to usage activity, statistics and other events using tools like analytics logging, cookies, beacons, gps location from the phone. We use this information to make our service better and identify issues users are having. It helps us improve the service. We may use this information to create marketing campaigns, improve memory and functionality on the apps and internal sales.
Compliance with Laws and Law Enforcement Requests. We may only disclose your information to law enforcements to 1. Comply with a law, regulation or compulsory legal request 2. Protect safety of people from death or serious injury 3. Prevent fraud & abuse 4. Protect Swiftlane property rights.
Business Transfer: If Swiftlane goes through an acquisition, merger or sale, your information may be transferred over to the new company. We will try our best to notify our users about this change.
Cloud and other Service providers: We run our services in Google Cloud and AWS and use several third party systems to power the experience for Swiftlane. We strive to only share data with the providers when needed to power and improve the service, and use encryption to store data at rest as much as possible. We do not sell or license the data to third parties for marketing/advertising purposes.
Anonymized or Non-Personal Information. We may disclose information with others in an aggregated or anonymous form that does not reasonably identify you as an individual or that cannot be linked to you as an individual.
Viewing and modifying your information. You may modify your account information, update or correct your personal information, control in-app notifications, or change your password at any time by logging in to your account or contacting us at firstname.lastname@example.org. We will try our best to respond to all the requests promptly. You will still receive service related communications. Please reach out to email@example.com for any questions
Data Storage: We store your information as long as it’s necessary to power the service. We provide several settings to delete your data through the services. There might be a delay in deleting data after a request has been submitted, in order to comply with any laws and regulations, or from technical delays based on the deletion schedule. We try to clean up all your data from our services if you request so, however please note that there might be incidents where some data is left behind due to very complex deletion procedures. If you come across any such event, please let us know at firstname.lastname@example.org and we will act promptly and swiftly on that.
Security. Swiftlane cares deeply about the security of your information and your Files. We use a number of industry-standard physical, administrative, and technological safeguards to protect the integrity and security of all information we collect, and we are constantly working to improve our system and the security measures we have in place. No security system is impenetrable, however, and we cannot 100% guarantee the security of our systems. In the event that any information under our control is compromised as a result of a breach of security, we will promptly take reasonable steps to investigate the situation and take other actions, in accordance with applicable laws and regulations, including, where appropriate, notify those individuals whose information may have been compromised.
Children. Our Services are not directed to persons under the age of 13. We do not knowingly collect or solicit personally identifiable information from children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, he or she should contact us at email@example.com. If we become aware that a child under the relevant age has provided us with personal information, we will take steps to delete such information.
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