Customer Case Study: Washington Water Service

Washington Water, a subsidiary of California Water Service Group, uses Swiftlane for access control and visitor management solutions. This case study covers their experience with Swiftlane hardware installation and product implementation.

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Swiftlane was very easy to deploy, I couldn’t believe it! Users like the simple onboarding process. I got very positive feedback from the employees working there.

Richard Chang, Head of Security & Compliance, California Water Service Group

It provides cost savings and efficiencies by not having to buy key cards or keys. I love the feature of being able to have a guest user call and be let in, and get a visual of who that person is instead of needing to pay for additional security cameras. Support has been great. You get almost instantaneous answers to calls or emails. Once the system was installed, configured to remove any kinks, and set up correctly, I haven’t had to do anything for the past several months.

Donald Bowers, Head of Security, Washington Water Service

About Washington Water

California Water Service Group — the largest regulated American water utility west of the Mississippi River and third largest in the country — acquired Rainier View Water and merged them into an existing owned subsidiary called Washington Water Service. Located in Washington state, Washington Water provides water utility services to 36,000 customer connections in about 200 Washington water systems from three regional offices and three field offices.

Office access control

The Challenge

Washington Water’s top priority was ensuring security efforts were compliant with regulations on the federal level, as well as the state level. As a government organization, many employees were still required to come into the office, and because of COVID, it was necessary to find a solution that didn’t require touching keypads, touchscreens, or fingerprint scanners. The challenge was finding the right system that was easy to implement, provided high security, and required low maintenance — all within budget.

“I needed a solution that was easy to maintain,” said Richard Chang. “Because after you deploy the solution, as part of your daily operation, you need to maintain it. We found Swiftlane through a Google search, and this solution has been perfect. That’s why we decided to implement it.”

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The Solution

Swiftlane provided Washington Water a touchless access solution that was safe, convenient, and removed the burden of needing key cards or physical keys.

Located in a leased building with three other tenants, Washington Water needed an access control solution that would integrate with existing legacy systems already installed. Incorporating and integrating Swiftlane into the existing systems and doors was a seamless installation.

Swiftlane not only eliminated the need for a physical key, it made the access experience completely touchless for employees who were now able to walk up to the door and unlock using face recognition or mobile credentials. Employees who didn’t want to use face recognition had the option to use mobile unlock, so it was helpful to have these two systems in one. 

After a seamless installation, Washington Water was able to onboard all employees at this location within just a couple days. Employees used the Swiftlane mobile app to complete a 60-second self-enrollment process. The ability to have everyone self-enroll remotely allowed admins to manage the process in a safe, contactless way. Swiftlane enrollment works by inviting users to download the mobile app and self-enrollment themselves.

“Swiftlane was very easy to deploy, I couldn’t believe it,” Donald said. Users like the simple onboarding process. Most of them are super impressed like, wow, I can walk up and show my face and open the door.”

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