Customer Case Study: The Linden

The Linden, a collection of five townhouses with 30 residences, is located in Oakland, California. The Linden is a newly constructed multifamily community that uses Swiftlane for access control and visitor, delivery, and parking gate management. This case study covers their experience using the Swiftlane cloud-based access control system and video intercom.

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There are definitely many things that I appreciate about Swiftlane. The dashboard has been really easy and super user-friendly. Some things I really appreciate about Swiftlane are that I can help open the gate for delivery people from anywhere. I just get a call on my phone, I open up the app, I can see who it is, and then let them in.

Catherine Hsu, Property Manager, The Linden

Overall I like using Swiftlane. It’s pretty easy to use. I use face or mobile, either one. This is my first time using access like this. It definitely makes the environment a lot safer.

Tenant at The Linden

Swiftlane was brought to our company by one of our vendors, and he had tested it out before installing it. We were impressed it won a prize the very first year that it came out. We had recently just leased up, and we are a new building, so Swiftlane was the first access control system at this building.

Catherine Hsu, Property Manager, The Linden

About The Linden

The Linden is a multifamily residential community in the heart of West Oakland, California, just six blocks from the iconic Fox Theater. Completed in September 2020, The Linden is a boutique collection of five townhouses with a total of 30 residences. This unique multifamily community offers amenities such as package concierge, gated parking, a central lounge and kitchen area, and an on-site property manager.

The Challenge

The Linden is located at the center of Oakland’s vibrant arts, music, and culture community. Although the residences are tucked away on a quiet street, everything tenants want is just a short walk or BART ride away. The challenge for this newly constructed community was putting the right technology and access control solutions in place that would ensure tenant safety, security, and convenience.

“Swiftlane was brought to our company by one of our vendors, and he had tested it out before installing it,” said Catherine Hsu, The Linden Property Manager. “We were impressed it won a prize the very first year that it came out. We had recently just leased up, and we are a new building, so Swiftlane was the first access control system at this building.”

Office access control

The Solution

Swiftlane offered The Linden a seamless, convenient access control and video intercom system that removed operational burden from the property manager and ensured tenants felt safe and secure in their homes.

The 30 residents who live at The Linden receive a lot of packages and deliveries every day. And because package theft is one of the biggest concerns for multifamily buildings, it was a high priority to find a secure solution that wouldn’t burden tenants or management. “Security is something that can’t be compromised, so I would say package security and mail security is the biggest concern,” said Catherine Hsu.

Swiftlane was installed on the external side gate that tenants use to access the mailbox and package concierge area. Delivery vendors can use the video intercom function to communicate with the property manager or tenants to gain access remotely. It’s also an option to give temporary access PINs to delivery vendors, so they can access the gate without needing to video call every day.

“Some things I really appreciate about Swiftlane are that I can help open the gate for delivery people from anywhere,” said Catherine Hsu. “I just get a call on my phone, I open up the app, I can see who it is, and then let them in. If I see it’s a delivery person I can even talk to them; that’s a really awesome feature.”

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