Office Case Study: Grammarly

Grammarly is located in a downtown San Francisco high-rise building. After moving into a new office right before the pandemic, Grammarly was faced with unique security challenges that their existing legacy system couldn’t solve, which led them to implement Swiftlane’s cloud-based solution.

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“Honestly, Swiftlane has just made my life easier."

Niki Larrascas, Facilities and On-Site Program Manager, Grammarly

“I can see who’s coming in, and I can see if you’re an employee or if you’re a courier or a vendor or a visitor — and I can just let you in from wherever I’m at.”

Niki Larrascas, Facilities and On-Site Program Manager, Grammarly

“We’re remote-first hybrid now. So not everybody is coming in all the time. But there’s a lot of new hires, and people that haven’t been to the office since it’s brand new. Being able to see everyone and then kind of control who comes in and out, no matter where I am, has been really helpful.”

Niki Larrascas, Facilities and On-Site Program Manager, Grammarly

About Grammarly

Grammarly empowers teams and individuals around the world to communicate and write better with its AI-powered writing assistant. Grammarly is headquartered in downtown San Francisco, with hubs in Vancouver, Kyiv, and New York. Right around the time Grammarly moved into a new San Francisco office, COVID hit and the workplace as we knew it changed drastically. For Niki Larrascas, the Facilities and On-Site Program Manager at Grammarly, the immediate priority was to find a smart building access control solution that offered easy, reliable off-site admin management.

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The Challenge

In a matter of weeks, COVID changed the way businesses thought about security. Pre-pandmeic, having a legacy system where you press a doorbell that rings to a physical phone that needs to be answered to buzz in a visitor or delivery was the norm. But COVID changed everything. A cumbersome legacy system wasn’t going to work for a company that was now 99% remote. For Grammarly, it was time to find a cloud-based solution. 

“The reason I was looking for Swiftlane was because I wasn’t going to be in the office anymore,” Niki said. “There wasn’t going to be somebody to pick up a phone or answer the door. So, I needed something that could let people in remotely.”

Even though employees were mostly working from home, there were still deliveries, vendors, and visitors that needed access to the building, and the legacy system couldn’t provide the secure access solution to easily let them in. The legacy system wasn’t cloud-based and couldn’t be updated or managed from outside the office. It required the admin to be onsite, which wasn’t an option during the pandemic. 

swiftlane for multifamily buildings

The Swiftlane Solution

Grammarly needed a solution that would be easy to install, seamless to implement, and provide reliable access at any time of day. It was critical that the system could be managed remotely from anywhere. Swiftlane allowed admins the ability to answer video intercom calls via mobile or desktop and provide access to authorized visitors with just a click of a button. Now, instead of needing to be onsite to answer a video doorbell, admins could answer a call, visually verify the caller, and unlock doors in a matter of seconds. In addition to the video intercom feature, Swiftlane also provided temporary PIN access for visitors and vendors. Admins were able to assign unique PINs to visitors that could be used during a designated time period and expired five minutes after use. Overall, Swiftlane offered a seamless solution to the challenge of how to manage visitors in a remote-first world. 

“So, now I use [Swiftlane] it to let people in for their first visits or any visitors we may have,” Niki said. “I can see who’s coming in, and I can see if you’re an employee or if you’re a courier or a vendor or a visitor — and I can just let you in from wherever I’m at.”

The Swiftlane cloud-based admin dashboard provided the full visibility into all building access activity that Niki needed to monitor security issues from afar. As the primary admin, Niki was responsible for monitoring all security activity and she was able to do so from a single dashboard. 

“[The admin dashboard] is pretty straightforward. Being able to see the current users and activity feed is super helpful, and also the user groups,” Niki said.

With features like a visual audit log, real-time security alerts, and an activity feed, the admin dashboard provides a 360-degree view of all building access to ensure high security 24/7. The easy-to-use admin interface along with the integrated access control features made Swiftlane the perfect solution for Grammarly. 

Swiftlane Admin Dashboard

The Results

In a remote-first world, the rise of smart building technology is not only helping solve critical security challenges for buildings and businesses of every size, it’s simplifying management and reducing operational burden.

“Honestly, Swiftlane has just made my life easier,” Niki said. “It’s kind of hands free. I mean, I still have to answer the door and everything on my phone, but since I always have my phone on me — even when I’ve been traveling or in another state — I have been able to let people in. I do feel pretty secure and safe because of the video call and how it records a picture.”

Grammarly will be a remote-first workplace moving forward and Swiftlane will continue to provide high security for every employee and visitor that comes through the front door. 

“We’re remote-first hybrid,” Niki said. “So not everybody is coming in all the time. But there’s a lot of new hires, and people that haven’t been to the office since it’s brand new. Being able to see everyone and then kind of control who comes in and out, no matter where I am, has been really helpful.”

Swiftlane video intercom

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