Office Case Study: Washington Water

Located in Washington state, Washington Water provides water utility services to 36,000 customer connections in about 200 Washington water systems from three regional offices and three field offices. Their challenge was finding the right system that was easy to implement, provided high security, and required low maintenance — all within budget. To do so, they integrated Swiftlane's cloud-based access control and video intercom system. Read the full case study to learn more.

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California Water Service Group — the largest regulated American water utility west of the Mississippi River and third largest in the country — acquired Rainier View Water and merged them into an existing owned subsidiary called Washington Water Service. Located in Washington state, Washington Water provides water utility services to 36,000 customer connections in about 200 Washington water systems from three regional offices and three field offices.

The Challenge

Washington Water’s top priority was ensuring security efforts were compliant with regulations on the federal level, as well as the state level. As a government organization, many employees were still required to come into the office, and because of COVID, it was necessary to find a solution that didn’t require touching keypads, touchscreens, or fingerprint scanners. The challenge was finding the right system that was easy to implement, provided high security, and required low maintenance — all within budget.

The Change

Washington Water installed and implemented Swiftlane to successfully: 

  • Provide convenient, touchless access for employees and visitors
  • Simplify enrollment and enhance user experience
  • Improve visitor management
  • Facilitate remote management

Located in a leased building with three other tenants, Washington Water needed an access control solution that would integrate with existing legacy systems already installed. Incorporating and integrating Swiftlane into the existing systems and doors was a seamless installation.

Soon after installation, Washington Water was able to onboard all employees at this location within just a couple days. Employees used the Swiftlane mobile app to complete a 60-second self-enrollment process.

Post-COVID when many employees are working remotely or on flexible schedules, managing visitors securely is a critical issue. Swiftlane Video Intercom was the perfect solution to streamline visitor access from anywhere.

Washington Water wanted a system that was easy-to-use and reduced operational burden on security and admin teams, especially in an increasingly remote first world. The Swiftlane cloud-based dashboard offers a convenient management tool that is accessible from anywhere.

Download the complete Swiftlane customer success story from Washington Water and read more about how Swiftlane is solving real challenges for office buildings.