Multifamily Case Study: The Linden

The Linden is a newly constructed multifamily community in Oakland, California looking for the right solution to ensure tenant safety, security, and convenience. The Linden accomplished this by integrating Swiftlane for access control and visitor, delivery, and parking gate management. Download the customer case study to learn more.

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The Linden is a multifamily residential community in the heart of West Oakland, California, just six blocks from the iconic Fox Theater. Completed in September 2020, The Linden is a boutique collection of five townhouses with a total of 30 residences. This unique multifamily community offers amenities such as package concierge, gated parking, a central lounge and kitchen area, and an on-site property manager.

The Challenge

The Linden is located at the center of Oakland’s vibrant arts, music, and culture community. Although the residences are tucked away on a quiet street, everything tenants want is just a short walk or BART ride away. The challenge for this newly constructed community was putting the right technology and access control solutions in place that would ensure tenant safety, security, and convenience.

The Change

The Linden uses Swiftlane’s access control and video intercom system to: 

  • Ensure secure package and delivery management
  • Simplify enrollment and improve user experience
  • Secure parking gate access 
  • Facilitate seamless management with an intuitive admin dashboard

The 30 residents who live at The Linden receive a lot of packages and deliveries every day. And because package theft is one of the biggest concerns for multifamily buildings, it was a high priority to find a secure solution that wouldn’t burden tenants or management.

Typically onboarding and enrollment for new buildings can be cumbersome and complex, especially with a new construction building. By implementing Swiftlane Touchless Access, residents were able to set up their account, create a login, and enroll from their mobile device when it was convenient for them.

Although The Linden is in the heart of a very walkable Oakland community, many residents still own cars and need a secure parking option. For an additional cost, tenants can have access parking that is secured behind a gate. Swiftlane was installed on the parking gate to ensure only tenants with parking permissions were granted access.

As the property manager at The Linden, Catherine Hsu is responsible for onboarding and overseeing all tenant access. She is the person residents come to when they have any issues or questions about leasing, access, amenities, and more. The Swiftlane dashboard has helped make her job easier by streamlining many of the admin functions she’s responsible for.

Download the complete Swiftlane customer success story from The Linden and read more about how Swiftlane is solving real challenges in the multifamily community.